Last updated: 11 June 2026
Shipping
Where we ship
We currently ship within India only. International shipping is not available at this time.
Processing time
Orders placed before 4:00 PM IST on a working day are usually dispatched the same day. Orders placed after 4:00 PM, on a Sunday, or on a public holiday are dispatched on the next working day.
Delivery time
Once dispatched, you can expect your order to arrive within the windows below. These are the courier's typical delivery times. Remote pin codes can take a day or two longer.
- Metro cities: 2 to 4 working days
- Tier 2 and Tier 3 cities: 3 to 6 working days
- Remote and rural pin codes: 5 to 8 working days
Shipping charges
Standard shipping is a flat rate of ₹50 per order. Orders above ₹500 ship free. Cash on Delivery, where available, carries an additional handling fee shown at checkout.
Tracking your order
You will receive a tracking link by email once your order is dispatched. You can also see live status under Account, Orders if you have an account.
Damaged or missing items
If your package arrives damaged or items are missing, please write to us within 48 hours of delivery with photographs of the package and the items. We will replace the affected items at no cost or, if a replacement is not possible, refund their value.
Returns
Eligibility
We accept returns within 7 days of delivery if the product is unopened, unused, and in its original packaging. Skincare is intimate to a person's body, so we cannot accept returns of opened or partially used products for hygiene and safety reasons.
We are happy to make an exception if a product is defective or was sent in error. In that case, we will collect the product, refund you in full, and pay the return shipping ourselves.
How to start a return
Write to us at orders@freshflowerwellness.store or WhatsApp Ria at +91 87358 30860 with your order number, the items you want to return, and a short note on the reason. We will reply within one working day with pick-up details.
Refund process
Once we receive and inspect the returned item, we will issue a refund within 5 working days. Refunds go back to the original payment method.
- Cards and UPI: 5 to 7 working days, depending on your bank.
- Net banking: 5 to 7 working days.
- Cash on Delivery: refunded to a bank account you share with us.
Exchanges
We do not run a separate exchange flow. If you want a different product, return the original under the policy above and place a new order.
Cancellations
You can cancel an order before it has been dispatched. Once it is dispatched, the return policy applies.
To cancel, write to orders@freshflowerwellness.store or WhatsApp Ria with your order number. We will confirm cancellation and process the refund within 5 working days.
Contact
- Email: orders@freshflowerwellness.store
- WhatsApp: +91 87358 30860 (Ria)
- Phone: +91 96011 88875 (Akhand), +91 90997 55482 (Rajat)
- Working hours: Monday to Saturday, 10:00 to 18:00 IST